Reviews

Susan Foster
3.2.2020

Our trip was absolutely fantastic. Our travel designer provided personalized service, making it possible for us to choose among a number of activities. He also met us at the airport when we arrived, checked in with us regularly, and met us at the end to say goodbye. We had a complicated itinerary, with our kids leaving at different times, and every transfer went smoothly. At each new destination, we were met by local travel representatives who shared our itinerary for the next few days. With a local contact in each region, we had someone to reach if anything went awry. In general, we’re not group activity people, but in Patagonia and Mendoza, the group excursions were excellent, led by very experienced guides.
Thank you to our travel designer and the tour company for helping to make this the trip of a lifetime.
Susan, Bruce, Reed, and Sarah

Gary Briefel
2.29.2020

We found the tour organizer through Zicasso. We wanted a trip to Argentina/Patagonia. We chose him because he responded promptly to our questions with a very professional and organized itinerary which he tailored to our needs. Every aspect of the tour was perfect. We were met at airports and transported to our hotels which were all wonderful. The daily tours were well organized and the tour guides were charming, knowledgeable and attentive to our particular needs. It was nice to be on day tours with other people, but to be on our own on evening or on day hikes. We met many interesting people and found the Argentinians to be friendly and helpful. The organizer kept in contact with us throughout the trip and was instantly available if we had questions. We couldn’t have been more pleased by the trip.

Sally Schwartz
2.20.2020

The travel designer planned a terrific, far ranging trip. The logistics of moving us through six different cities was so complicated. Everything worked as planned, with one minor blip caused by a local provider and remedied on the spot. Our travel designer was checking in with us all along.  When we wanted to change some aspects of our trip while we were traveling, he restructured as we went.  He was always kind and courteous.  We would certainly go back to him for more travel in Argentina and Uruguay.

Mark Stookey
2.15.2020

We had a great trip in a beautiful country.  From the glaciers of southern Patagonia to the jungles of Iguazu Falls, the excursions were excellent, without exception.  From the beginning, our travel designer had a good sense of what we would like and matched us with the right activities.  Hotels were all excellent and provided wonderful service and great views.  I would recommend this tour company without reservation.  The travel designer prepared an excellent itinerary, was responsive to our suggestions, and it was implemented flawlessly.  He met us at both the beginning and end of our trips, and periodically checked on us to be sure all was going well.  He was very responsive when we encountered issues or had questions.  When we spoke with others touring the country, it was clear that our arrangements were in many ways superior…smaller groups, better coordinated, and better facilities and activities.

Philip Tygiel
12.28.2019

Everything was well planned out and done well. Transfers were smooth. Great accommodations. Adventures and guides couldn’t have been better.

Joseph Silvestro
11.18.2019

There were so many wonderful moments it is hard to pick just a few.
We loved the private, history filled tour of Buenos Aires in particular.  Our guide was knowledgeable about past and current history as well as offering reflections on living in Buenos Aires.  We enjoyed the Tango Dinner in Buenos Aires and the Argentine Dinner Party Experience.
Ushuaia was a beautiful place to visit.  We were on our own for dinner here but got excellent recommendations from our planner and another from our vehicle mates on the 4X4 Adventure Tierra del Fuego.  We had three outstanding meals at 1/2 the price we would pay at home!  Our driver/guide on the 4X4 trip was excellent and the whole day was filled with beautiful vistas, excellent company and food.  We enjoyed the Beagle Channel Boat tour to visit the Magelanic Penguins.
Calafate included a wonderful walk  through the Laguna Nimez reserve (a bird photographer’s/watcher’s dream).  Visiting the Perito Mareno Glacier was as awe inspiring as any other great wonder such as the Grand Canyon (many people sitting and watching it for extended periods).  We thought our chances of hearing and seeing the glacier in action (calving) would be rare but in our couple of hours, it happened quite a few times.  Next we spent a day at an El Calafate Ranch with horseback riding.  The day was wonderful and, like many of the places we had been, the scenery was just awesome.
We ended our tour with three nights and two days at a camp in Patagonia.  Our two days of hiking were spectacular and included amazing vistas and views (think Ansel Adams).  As an amateur photographer, it seemed only a dream that we might come across the top of the food chain (Puma) but, on our second day, we were lucky enough to we within photographic distance of one at a recent kill.  The guides and entire staff at the camp were outstanding and super friendly.  It was early spring and it was wonderful coming back to a lit fire in the wood stove of our Suite Dome (well worth the splurge).

My husband and I had an awesome trip to Argentina! Right from the beginning we had great communication with our travel agent. He built us a great itinerary that was based on our interests and things we wanted to do in Argentina. We were able to visit three different cities while we were there. With two of the cities we had to fly domestically and our travel agent set up the flights for us so we didn’t have to worry or stress about it.
Our travel agent was even flexible when our plane got delayed a whole day in the states. He was able to move our plans around so we didn’t have to miss out on anything. At our second destination, our hotels water wasn’t working so he set up a new place for us and we didn’t have to worry about that either. The only downside to that was the hotel we were transferred to was not very nice and the staff wasn’t pleasant. However, by the second night we got to transfer to our original hotel and it was fantastic! I just wished we could have stayed there longer. He kept in contact with us the whole trip and made sure we were enjoying ourselves. Also, all of our drivers and guides were on time and did a fantastic job!! We couldn’t ask for better.
We enjoyed Argentina so much and we were not ready to leave. We liked that the schedule had days where we could do what we wanted and then other days that were scheduled with activities. It was balanced and served both myself and my husbands needs.

Amazing experience from start to finish. Our trip planner and his team were top notch travel professionals and helped us feel comfortable and anxiety-free during our visits to Argentina, Uruguay and Chile. We have already recommended this travel team to many of our friends because of the company’s superior customer service, attention to detail and selection of the most incredible lodging accommodations, local guides and so much more. Bravo, travel team!

Beyond expectations. Our travel specialist was so professional and he had everything ready from the moment we landed. He had a driver waiting for us at pickup from Buenos Aires and met us at the hotel. He went over all the documents at the hotel and made sure we were happy. Argentina is spectacular and he made our trip work to see all the places we wanted to see in a very short time frame. I loved that every place we went our driver was there and ready, every hotel where were stayed the boarding passes for our next flight were printed and waiting for us, and everything went off like clockwork. I highly recommend our travel specialist and his company. They were excellent.

From our first contact to last (when our trip planner checked to be sure we made it safely to Santiago), the company could not have been any more professional, responsive and friendly.  We were astounded and pleased how it all worked according to the plan.

We were very hesitant to use an online travel agency that we had no familiarity with but went ahead and hired this travel company located In Buenos Aries. The proprietor picked us up at the airport and drove us to our Airbnb with a stop to change money. The 8 day tour was fantastic and the price was reasonable.  We saw Iguazu Falls, Bariloche and El Calafate in Patagonia.  We saw the best of each place, waterfalls, the seven lakes, several boat trips, the Perita Merino and Uppsala Glaciers with fully guided tours and time between outings to spend time in the towns. He arranged all hotels, transfers, guided tours and air travel to each destination and a ferry ride to Uruguay which is no easy task.
The hotels were great, especially the hotel in Bariloche which was a bit outside of town but turned out had the best restaurant in town. When we complained about our hotel in Calafate he stepped up to the plate and immediately transferred us to a better hotel. Whenever we had a question or problem our travel planner always responded quickly and solved it. We had a six hour delay from El Calafate to Buenos Aires which meant missing our ferry to Colonia and losing our prepaid non refundable hotel. Not his fault but again he helped us rearrange our schedule and reserved a wonderful hotel a block away from the ferry to Uruguay the next morning. We will definitely employ this travel company for our next trip. Our travel planner is originally from Ireland so communication was always perfect.

I had a really wonderful experience visiting South America ( Brazil and Argentina ) .

Zicasso company made sure that they directed me to the right person, the travel specialist by who made my trip unforgettable. Starting with my interests and what I was looking for in this trip was achieved as I was expected and beyond my expectations. I spend few days in Rio in which I got to see all the highlights then I went to Iguazú falls, the place with such a strong positive energy ! That was followed by Buenos Aires, in which I had to experience Tango ! Moving to the end of the world ( Ushuaia ) such an amazing place ! And ending with El Calafate, the lavender flowers everywhere, the breathtaking Glacier view, and the farm experience with the horse riding in the mountains..

I would highly recommend dealing with Zicasso and this tour company. The are honest, decent and they really worked hard to reach my needs and goals before, during and until the end of my trip .

Our tour planner assembled a fantastic itinerary and was very responsive to changes when I requested, even to one request just two days before the excursion. He made it happen, and it was seamless. My family enjoyed meeting him! In Buenos Aires we had a great hotel and the Argentine dinner experience was a great start to our vacation. Our in-country flights and transports were just right. Our tour planner went the extra mile to get us good hotels that met our needs, even though we booked less than 60 days beforehand for our “high season” trip.

The trip covered the Patagonia region, involving both Argentina and Chile. In terms of location, the area offers top notch scenery.  The travelling company has done a fine job, making impeccable arrangments and seeing to the smooth unfolding of the plan along way, followed up by app enquiring process each step of our way. The standard of service, the tours, transfer arrangements, hotel accommodation etc all exceed our expectation.  Very professional.

Friendly professional service. I was impressed by the precise timing, something I didn’t expect from Latin America. The quality of excursions was above expectations as well – informative guidance in good English, with personal care and comfort. My additional wishes were immediately taken care of. I recommend the tour company for everyone who values individual approach in travel, it’s value fir money.

The travel specialist was very responsive and knowledgeable. He checked in daily to ensure everything was going all right. Everything throughout the trip went smoothly, and any time we had a question he was available to help. He is client focused and we would definitely recommend working with his company.

We worked with the travel specialist to plan our recent trip to Argentina. He did a phenomenal job planning exactly what we wanted out of our trip. We didn’t know much about Argentina prior to this vacation and we wanted to get as much out of our 9 day trip as possible. The travel specialist booked all of our hotels, tours, and internal travel. He made everything easy for us. All we had to do was show up! We could not have been happier with his choices!

We are still feeling great following our trip to Argentina organized by this travel planner. Our travel planner covered all the essentials in the pre-trip communication, and he made us feel welcome and prepared for the trip upon our arrival. Selecting and booking our trip was made very easy and we’re very happy with how everything turned out.

Trip was fantastic! Excursions were fun, transports reliable. Itinerary was well planned and our travel agent was in touch with us the entire trip, making sure everything was going well.

This travel specialist did a fantastic job planning and coordinating our trip. We visited everywhere we wanted and on budget. Hotels and tours were excellent.

The trip was great. We had a wonderful time. This travel agent was first rate in helping us plan the trip, in demonstrating flexibility and understanding when my spouse broke her ankle and our trip was in doubt, in meeting us at the airport in Buenos Aires and reviewing the trip details, in his efficient coordination of all stages of the trip and in being in daily contact to ensure that drivers and guides show up on time.

Al in all this was a great experience for us.

arah

transfers excellent, always on time. Our travel agent called several times to check on our progress, showing concern. Itinerary was terrific and every location that we visited was interesting. Transfers did not take advantage of a direct flight between Iguazu and Salta, which would have reduced transportation time, but the itinerary would hav had to be planned around the availability of that flight. Guides good but one in Salta was excellent. Overall  great trip and we were generally happy with the arrangements.

I was very satisfied with this travel company and the owner, we had many conversations before making the reservation. I always do all of our trips without the help of companies, I kept coming back with many questions he would listen to what we wanted and he would suggest recommendations. After researching his itinerary I would always comeback with changes if I did not like the research that I did for one of the tours. The tour guides that he uses are extremely well informed and the best I had ever seen.

Organized, safe and reliable.

We had a fabulous time and thank Zicasso for their guidance and reassurance during our last minute changes.

To travel as much as we do, it is rare to come across a team like Zicasso. Our agent was our main coordinator for our 20 day trip. We packed in quite a lot of travel in that time and he was instrumental in guiding us to the places he felt we would satisfy our dreams.

Not only were we met by the best people on each destination, however, our itineraries and pick up times were all organised for us in each destination.  We were introduced to our guides for any excursions and they were all extremely knowledgable in geography, flora and fauna as well as cultural information.  The only part of our experience that was not very pleasant was only on a few occasions, where we joined very large groups for excursions. It is not Zicasso that orchestrates this, but the National Parks.

This is the only concern I have about Patagonia. Yes, we were one of those tourists in the larger groups, however, it was not a pleasant experience to feel that our impact may possibly ruin this amazing place for future generations.  Specifically, the Glacier National Park.  Thousands of people a day, several boats getting extremely close to the glaciers and then again, thousands of people in the park itself.

I want to thank every one on the team of Zicasso for making this trip one of the most memorable trips ever!  We have referred you to several of our friends in hopes they too, can experience this amazing journey.

We had a fantastic visit to Argentina, thanks in large part to this travel company. We have not used a travel agency before, but given the complexity of the intra-country transfers and limited time to do our own research, we reached out to this company for help. Our agent was very receptive and communicative during the planning process, helping us to figure out what we wanted to do and experience while there (given that we didn’t know all the options).  He helped to curate an amazing experience. After arrival, things went very smoothly. He met us a few days before we started the excursions (we were in Buenos Aires already) to go over last minute details and we got his contact number in order to be in communication, if needed. I was extremely impressed and pleased with all the services provided by this company. The intra-country flights were arranged in such a way that we were never rushing to the airport and were able to sleep in a bit on travel days (excursions seemed to leave early in the morning (i.e. 7-8am)). The transport, both to and from the airports, but also for the exclusions, were amazingly on time, every time. The excursions they set up for us were excellent – penguins, boat rides, off-roading, up-close and personal with glaciers, beautiful scenery, water falls, and education about the areas/flora/fauna. It’s difficult for words to express what an amazing time we had! For the excursions, I was similarly impressed. The guides were all personable, knowledgeable, and (appropriately) conservation-minded.  Tours were provided in either English or both Spanish and English. The groups were pretty small, so we really felt like we were getting special treatment. And given some of the things we were scheduled for and did, compared to what some others did, our travel agency definitely knew the best tours! For example, they booked us with the one tour company that has exclusive rights to go onto the island with the penguins. Another example, they booked us on the boat tour to get close to the glacier near El Calafate (rather than just going straight to the observation area).  Or, the boat ride INTO (literally) the falls at Iguazú! I can’t say enough positive things about our experience!!

Our trip Argentina was the trip of a lifetime!  My husband, son (17) and daughter (15) recently returned from our 10 day trip over the Christmas holiday.  In planning the trip, we asked our travel agency to create a trip that combined good food, culture, adventure, and a chance to get to know and understand the Argentine people.  We got exactly that.  We started our trip spending 3 days in Buenos Aires. We stayed at a nice boutique hotel in the very cool, So-Ho like neighborhood of Palermo, in which we ate at cafes, walked through open air markets, explored the bright-colored streets filled with murals, and watched locals tango in “milangos” until the wee hours of the morning. We then shifted gears and went to a small Estancia (or ranch) outside of Buenos Aires, at which we shared a memorable Christmas dinner with the 10 other guests. Our next stop was Patagonia, the adventure part of our journey.  We white water rafted, went horse back riding, and trekked on the Perito Moreno glacier.  We also had plenty of time to take in a vast beauty of Patagonia, whose vistas change dramatically at every turn.  Our final stop was up North to Iguazu, experiencing the incredible Iguazu Falls, and ringing in the New Year with an innovative, delicious Italian tasting menu (with plenty of Argentine wine) at De la Fonte restaurant.   Throughout our visit we found everyone from our hotel hosts to our tour guides to our taxi drivers to be incredibly warm.  We learned much about Argentina and the local culture, and shared many laughs (in both English and Spanish).  In Buenos Aires our travel agent connected us with friends he knew well to show us some of the less traveled parts of the city.  And, despite covering LOTS of ground, the entire trip went incredibly smoothly.  Every transfer to every destination was clear and easy.

Really excellent and well thought-out trip from our travel agent and team. The particular highs were the volume and quality of activities, the convenient and active location and the guides. Was exactly what I requested in terms of variety and pacing (though I probably should have known my limitations and built in one additional relaxation day).

Everything was as advertised. The Chile city tours were lead by a very knowledgeable guide whose English was excellent and her restaurant selection was spot on . The bus trip over the Andes was spectacular.  The wineries visited in Mendoza were a great blend of boutique to large. Really enjoyed the wine tours, even the tasting of olive oil, because of the passion of the producers. The Buenos Aires city tour was especially enjoyable due to the perspective of the guide. The final evening enjoying the private dinner was fun because of the energy of the servers.

The trip and travel company exceeded our expectations—a truly wonderful experience.